Refund & Returns Policy

Your 30-day window

You have 30 days from the date your order is delivered to request a return for a refund.

After 30 days we are unable to offer a refund or exchange, except where the item is faulty or where consumer law gives you a longer right.

Condition of returned items

To be eligible, an item must be unused, in the condition you received it, and in its original packaging.

• Grooming tools that have been used on an animal cannot be resold and cannot be returned on a change-of-mind basis, for hygiene reasons.
• Faulty items can always be returned, used or not.
• Please keep the original packaging until you are sure you are keeping the item.

How to start a return

Email support@whiskever.com with your order number and the reason for the return. We will reply with return instructions and an address.

Do not send an item back before contacting us — returns received without prior arrangement can be difficult to match to an order.

Who pays return postage

If the item is faulty, damaged, or not what you ordered, we cover return postage.

For change-of-mind returns, return postage is the customer’s responsibility. We recommend a tracked service, as we cannot refund an item that does not reach us.

When you get your money back

Once your return arrives and is inspected, we email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days.

How quickly it appears on your statement depends on your bank or card issuer, which is outside our control.

Faulty items

If something arrives faulty or breaks in normal use, contact us with photographs. We will arrange a replacement or a full refund including postage.

Nothing in this policy affects your statutory rights under applicable consumer law.

Cancelling an order

If you contact us before your order has been dispatched, we can usually cancel it and refund you in full. Once a parcel is in transit, the returns process above applies.